Managed IT services is a solution that is delivered by an IT service provider that combines flat-rate, unlimited IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure.
This is the ‘Managed’ part in Managed IT Services. IT companies like to throw this ‘Buzz Word’ out there, but very few deliver on the promise or even really know what it means:
Even if we are not the vendor, we will call any vendor that effects your electronic business communications: For example, your internet or VoIP phone systems. You don’t need to call, we will.
24/7 Monitoring and Repair – We often repair issues before you even know about them. If you are working on weekends and Holidays, so are we. We are always here for you.
We are more than just a ‘fix-it’ outfit. We understand the technical needs of your business, and how new technology can help you better meet your goals. We are your Technology Partner.
We create and implement internal Policies & Procedures that are specific to your business, the flow of data, and the needs of your users. We are your IT department, as if we had an office there.
From Firewall to Antivirus to User Security Training to a secure, protected Backup System, where reliable data retrieval is routinely tested, we keep your system safe from top to bottom.
For both HelpDesk support and onsite tech visits, you will know your team – both your primary and secondary contacts. No need to explain anything to some ‘new guy’ every week.
We set the Policies and Procedures, and your Dedicated Team faithfully follows our own Project Management guidelines. You can expect that our service is done in a consistent, organized manner that you can count on.
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