Managed IT Services

What is Managed IT Services?

Managed IT services is a solution that is delivered by an IT service provider that combines flat-rate, unlimited IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure.

Is your IT provider PROACTIVE?

This is the ‘Managed’ part in Managed IT Services. IT companies like to throw this ‘Buzz Word’ out there, but very few deliver on the promise or even really know what it means:

Afflux Systems Manages your Services. We know your system inside and out, and in any of the above scenarios, and more, you can expect us to notify you, not the other way around.

What Proactive Managed Services Mean to You:

Vendor Management

Even if we are not the vendor, we will call any vendor that effects your electronic business communications: For example, your internet or VoIP phone systems. You don’t need to call, we will.

24/7 HelpDesk Support

24/7 Monitoring and Repair – We often repair issues before you even know about them. If you are working on weekends and Holidays, so are we. We are always here for you.

We are your Virtual CIO

We are more than just a ‘fix-it’ outfit. We understand the technical needs of your business, and how new technology can help you better meet your goals. We are your Technology Partner.

Policies and Procedures

We create and implement internal Policies & Procedures that are specific to your business, the flow of data, and the needs of your users. We are your IT department, as if we had an office there.

Cybersecurity Platform

From Firewall to Antivirus to User Security Training to a secure, protected Backup System, where reliable data retrieval is routinely tested, we keep your system safe from top to bottom.

Dedicated In-House Team

For both HelpDesk support and onsite tech visits, you will know your team – both your primary and secondary contacts. No need to explain anything to some ‘new guy’ every week.

Project Management

We set the Policies and Procedures, and your Dedicated Team faithfully follows our own Project Management guidelines. You can expect that our service is done in a consistent, organized manner that you can count on.